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Frequently asked questions
1. How long does delivery take?
Our products are made to order. Your order first goes through printing, quality checking and packaging before being dispatched. Estimated delivery times may vary depending on your location.
2.How can I track my order?
Once your order has been shipped, tracking information will become available. You can check your order status through the Orders section or your Neo Orbit account.
3. Can I return or exchange my T-shirt?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
4. What if I receive a damaged or misprinted product?
Contact us as soon as possible with your order number, clear photos of the product and packaging, and an unboxing video. We will review the issue and assist you with an eligible replacement or refund.
5. Can I cancel my order?
Because products are made to order, cancellation may not be possible once the order has entered production. Contact us as soon as possible if you need to request a cancellation.